Responsible Gambling at Casino Rocket

Casino Rocket is committed to providing a safe and enjoyable gaming environment for all players. Gambling should always be a form of entertainment — not a way to make money or escape problems. This page provides resources, tools and information to help you stay in control.

Our Responsible Gambling Commitment

Casino Rocket takes responsible gambling seriously. The platform operates under the Tobique Gaming Commission E-gaming license (No. 0000064) and adheres to internationally recognised responsible gambling standards. All Australian players have access to the following responsible gaming tools directly through their account settings.

Responsible Gambling Tools

Deposit Limits

You can set daily, weekly or monthly deposit limits to control how much you spend. Once a limit is set it takes effect immediately. Increasing a limit has a 24-hour cooling-off period. You can request a deposit limit through the cashier section of your Casino Rocket account.

Loss Limits

Loss limits allow you to cap the total amount you can lose over a specified period. This is an effective way to manage your bankroll and ensure gambling stays within your budget.

Session Time Limits

Set a maximum session duration so the casino automatically logs you out after a defined period. You will receive a notification when you are approaching your limit.

Reality Check Notifications

Enable periodic on-screen reminders that show how long you have been playing and how much you have wagered during the current session.

Cool-Off Period

If you feel you need a short break, you can activate a cool-off period of 24 hours, 7 days or 30 days. During a cool-off, your account is locked and no deposits can be made. Contact support@casinorocket.com to activate a cool-off.

Self-Exclusion

If you believe you may have a gambling problem, you can request self-exclusion from Casino Rocket. Self-exclusion suspends your account for a minimum of 6 months, during which you will not be able to log in, make deposits or receive marketing communications. To request self-exclusion, contact Casino Rocket support via live chat or email and the team will action the request promptly.

Signs of Problem Gambling

Problem gambling can affect anyone. The following signs may indicate that gambling is becoming a problem:

  • Spending more time or money gambling than you intended
  • Chasing losses by placing bigger bets
  • Gambling to escape stress, anxiety or depression
  • Hiding gambling activity from family and friends
  • Borrowing money or selling possessions to fund gambling
  • Neglecting work, family or personal responsibilities because of gambling
  • Feeling irritable or anxious when not gambling

If you recognise any of these signs in yourself or someone you know, please seek help immediately. You are not alone — support is available.

Help and Support Resources (Australia)

Organisation Contact Description
Gambling Help Online gamblinghelponline.org.au | 1800 858 858 Free, confidential support 24/7 for Australians with gambling problems
Gambling Help NSW gamblinghelp.nsw.gov.au NSW Government gambling support and counselling services
BeGambleAware begambleaware.org International responsible gambling education and support
Gambling Therapy gamblingtherapy.org Free online support service for problem gamblers worldwide
GamCare gamcare.org.uk Support, information and advice for those affected by problem gambling
Lifeline Australia lifeline.org.au | 13 11 14 Crisis support and suicide prevention, available 24/7

Protecting Minors

Casino Rocket is strictly for players aged 18 and over. We use age verification procedures during the registration process and during Know Your Customer (KYC) checks. If you share a computer with minors, we recommend using parental control software to prevent access to gambling websites. Tools such as Gamban and BetFilter can block access to gambling sites at the device level.

Contact Us About Responsible Gambling

If you need to use any of our responsible gambling tools or require support, please contact our team via:

Our support team will respond to responsible gambling requests as a matter of priority.